Privacy Policy
Last updated: July 10, 2026
Who we are
Matari Audio is operated by Dolmen Gate Media LLC. Questions and privacy requests can be sent to support@matari-audio.com.
Data we handle
When you start a beta, create a license, download a protected build, or contact support, we may process your email address, Polar customer and license identifiers, entitlement dates, activation identifiers, hashed machine and request values, a machine label, platform, plugin version, IP-derived security information, and support messages. We do not receive or store your full payment-card number.
Why we use it
We use this information to issue and verify licenses, prevent abuse, provide downloads and support, reconcile Polar events, diagnose failures, and meet legal obligations. We do not sell personal information or use it for behavioral advertising.
Polar checkout and portal
Polar Software, Inc. provides checkout, customer accounts, license-key benefits, transactional email, and the customer portal. Polar acts as merchant of record for purchases and processes checkout data under its own buyer terms and privacy policy. The embedded checkout is still a Polar surface.
Cloudflare and Turnstile
Cloudflare hosts and protects this site, stores license and release data for us, and may process network and security information. Cloudflare Turnstile runs browser challenges and sends a short-lived token for server-side bot verification. Its browser signals and token are handled under Cloudflare’s privacy terms.
Cookies and local storage
We use strictly necessary signed cookies for short-lived activation sessions and, where applicable, protected download access. The BUFFR checkout activation cookie expires after 30 minutes. We do not run advertising cookies.
Retention and security
License, entitlement, activation, and audit records are retained while needed to operate the product, resolve disputes, prevent fraud, and satisfy legal obligations. Short-lived sessions expire automatically. We use access controls, signed tokens, hashed identifiers, and encrypted transport, but no system can guarantee absolute security.
Your choices
You may ask us to access, correct, or delete information we control, subject to records we must keep. Polar account and checkout requests should also be made through Polar or its privacy contact. Contact us first and we will route the request when appropriate.